Your local Kinex representative will call prior to your procedure to arrange a time to set-up your Kinex device(s) in your home. The representative will deliver the equipment, demonstrate the proper use of the Kinex device(s) and answer any questions you may have. If you are traveling a significant distance for your surgery, the representative may arrange a time to set you up at the physician's office.
If you have any difficulty with the use of your equipment, you can contact you local Kinex representative or call Kinex Customer service at (800) 845-6364. A Kinex representative is on call 24 hours per day and 7 days per week.
Contact your local Kinex representative listed on the front of your explanation of services brochure. If you're unable to contact your local Kinex representative, contact Kinex Customer Service at (800) 845-6364 and we can coordinate pick-up of your rental.

Each insurance plan has different reimbursement guidelines for coverage for your equipment. At Kinex we gather your insurance information prior to your use and we attempt to get a commitment from your insurance carrier. Once your usage is completed Kinex will bill insurance on your behalf, and only after we have resolved the insurance balance will you potentially receive an owed balance, limited by maximum’s established before equipment is placed with the patient.

For more information on Kinex’s billing process click here, or call (800) 845-6364 to speak with a Customer Service representative.

If you were involved in a Workers' Compensation injury that was filed and accepted by your employer, then the insurance carrier for your employer will pay for all charges associated with your usage.
Upon receiving the attorney's information, we can have a 'letter of protection' signed by the patient and by the attorney, and accept a lien as payment. Which means we get paid out of the possible settlement.
All Kinex products are to be dispensed only under direct instruction from a physician. Please have your physician contact us at (800) 845-6364 or fax over a prescription to (888) 686-1472
We have received an order for Medical Equipment, generally this is for an upcoming procedure that you will have. We call our customers to verify insurance and delivery information as well as to go over Insurance Benefits and arrange setup and pick-up. Please call us back at 800-845-6364 during business hours so that we make sure our system is up to date.
At the time you rent or purchase equipment from Kinex, we will advise you of an estimated cost. After you have completed the rental or purchase of Kinex equipment, we submit charges to your insurance. Your insurance will adjust the charges to reflect how much is allowed to be paid, and how much is noncovered per your benefit plan. Through a document called an Explanation of Benefits (EOB), your insurance will notify Kinex and you of 1) how much is allowed for each product you received or if the product is noncovered, 2) how much the insurance paid for each product, and 3) how much you are responsible for. Kinex will review the EOB to ensure the accuracy of your insurance’s decision, which allows us to honor the cost estimated to you at the time you received our equipment. We will then send a bill to you that will reflect charges for copay, coinsurance, deductibles, or noncovered products.

Kinex Medical’s Mastectomy and Compression Division specializes in offering patients the education and products they need throughout their surgical and recovery journey.

We Offer:
• Pre-op fittings and garment education
• Recovery garments including camisoles & compression bras
• Mastectomy bras and prosthesis
• Ready to wear and custom fabricated compression garments
• Head covers and nightcaps

We bill Medicare, Medicaid, and Commercial Insurance Plans.

Call today to make an appointment with one of our board certified fitters!
Phone: 262-754-3939 | Fax: 262-754-3942 | E-mail

Hours of Operation
Monday - Friday 8:00am – 4:30pm
Saturday & Sunday – Closed 

Address | Link to map
N16 W24131 W Riverwood Drive, Room 1140, Waukesha WI 53188
We are located inside the UW Cancer Center, 1st floor behind the reception desk.

Kinex Medical Company, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, or language spoken. Kinex will provide translators as necessary for any patient interaction or inquiry.