The list below provides detailed explanation of Kinex Medical Company policy and patient rights and responsibilities information. Click the "+" sign to the right of each header to expand and reveal additional content.

Every product sold or rented by Kinex Medical Company carries a manufacturer’s warranty. This warranty varies by product and vendor and more detail for each product can be found in the instruction manual. Kinex Medical Company will repair or replace, free of charge, all equipment that is under warranty. Due to the medical nature of this product if we have received payment from your insurance, we cannot accept returns once the product has been opened. Purchase returns may be returned in unopened packages within three (3) days from the original date of invoice with proof of purchase. Due to health department regulations, no merchandise may be accepted for return if worn next to the skin or it is disposable (electrodes). Special order items are only returnable if there is a manufacturer defect with the product and the patient may be charged a restocking fee.

As part of our on-going process to improve our service, we have provided a patient satisfaction survey for you to complete. For service concerns, grievances or complaints, please contact your Local Kinex Representative, Kinex Corporate Office at (800) 845-6364, or Kinex’ accreditation organization: CHAP (Community Health Accreditation
Program) at (202) 862-3413.

Your local Kinex Representative assists in determining a suitable location for the equipment that promotes ease of use and safety. You will be informed of any hazards and suggested corrective measures, as appropriate. Your local representative will be looking for the following: safe operating equipment, cords and adaptors not a tripping hazard, safe electrical outlet, and your ability to get in and out of the device.

Your equipment does not require any maintenance. Hand washing and wiping your equipment will help control infection. If necessary, unplug the device and wipe down with a disinfecting wipe. For more information regarding infection control, please visit www.cdc.gov.

Patient Rights:

  1. The patient has the right to considerate and respectful service.
  2. The patient has the right to obtain service without regard to race, creed, national origin, primary language, sex, age, disability, diagnosis or religious affiliation.
  3. Kinex provides qualified interpreters should the patient request these services.
  4. Subject to applicable law, the patient has the right to the confidentiality of all information pertaining to his/her medical equipment service. Individuals or organizations not involved in the patient’s care, may not have access to the information without the patient’s written consent.
  5. The patient has the right to make informed decisions about his/her care.
  6. The patient has the right to reasonable continuity of care and service.
  7. The patient has the right to voice grievances without fear of termination of service or other reprisal in the service process.

Patient Responsibilities:

  1. The patient should promptly notify Kinex Medical Company of any equipment failure or damage.
  2. The patient is responsible for any equipment that is lost or stolen while in their possession and should promptly notify Kinex Medical Company in such instances.
  3. The patient should promptly notify Kinex Medical Company of any changes to their address or telephone.
  4. The patient should promptly notify Kinex Medical Company of any changes concerning their physician.
  5. The patient should notify Kinex Medical Company of discontinuance of use.
  6. Except where contrary to federal or state law, the patient is responsible for any equipment rental and sale charges which the patient’s insurance company/companies do not pay.
  7. Should your insurance pay you directly for services rendered by Kinex, it is your responsibility to forward the Explanation of Benefits and the insurance check to us promptly.

The products and/or services provided to you by Kinex Medical Company are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business professional and operational matters (e.g., honoring warranties and hours of operation). The full text of these standards can be obtained at http://ecfr.gpoaccess.gov. Upon request, we will furnish you with a written copy of the standards.

As Required by the Privacy Regulations Promulgated Pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO YOUR IDENTIFIABLE HEALTH  INFORMATION. PLEASE REVIEW THIS NOTICE CAREFULLY.

A. OUR COMMITMENT TO YOUR PRIVACY Our organization is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regarding you and the treatment and services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and privacy practices concerning your identifiable health information. By law, we must follow the terms of the notice of privacy practices that we have in effect at the time.

To summarize, this notice provides you with the following important information:

  • How we may use and disclose your identifiable health information
  • Your privacy rights in your identifiable health information
  • Our obligations concerning the use and disclosure of your identifiable health information.

The terms of this notice apply to all records containing your identifiable health information that are created or retained by our practice. We reserve the right to revise or amend our notice of privacy practices. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Our organization will post a copy of our current notice in our offices in a prominent location, and you may request a copy of our most current notice during any office visit.

B. IF YOU HAVE QUESTIONS ABOUT THIS NOTICE, PLEASE CONTACT: Kinex Medical Company, LLC, 1801 Airport Road, Suite D, Waukesha, WI 53188 ~ 800-845-6364

C. WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION IN THE FOLLOWING WAYS The following categories describe the different ways in which we may use and disclose your identifiable health information:

1. Treatment. Our organization may use your identifiable health information to treat you. For example, we may perform a follow-up interview and we may use the results to help us modify your treatment plan. Many of the people who work for our organization may use of disclose your identifiable health information in order to treat you or to assist others in your treatment. Additionally, we may disclose your identifiable health information to others who may assist in your care, such as your physician, therapists, spouse, children, or parents.

2. Payment. Our organization may use and disclose your identifiable health information in order to bill and collect payment for the services and items you may receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your treatment. We also may use and disclose your identifiable health information to obtain payment from third parties who may be responsible for such costs, such as family members. Also, we may use your identifiable health information to bill you directly for services and items.

3. Health Care Operations. Our organization may use and disclose your identifiable health information to operate our business. As examples of the ways in which we may use and disclose your information for our operations, our organization may use your health information to evaluate the quality of care you received from us or to conduct cost-management and business planning activities for our practice.

4. Appointment Reminders. Our organization may use and disclose your identifiable health information to contact you and remind you of visits/deliveries.

5. Health-Related Benefits and Services. Our organization may use and disclose your identifiable health information to inform you of health-related benefits or services that may be of interest to you.

6. Release of Information to Family/Friends. Our organization may release your identifiable health information to a friend or family member who is helping you pay for your health care of who assists in taking care of you.

7. Disclosures Required By Law. Our organization will use and disclose your identifiable health information when we are required to do so by federal, state, or local law.

D. USE AND DISCLOSURE OF YOUR IDENTIFIABLE HEALTH IN CERTAIN SPECIAL CIRCUMSTANCES The following categories describe unique scenarios in which we may use or disclose your identifiable health information:

1. Public Health Risks. Our organization may disclose your identifiable health information to public health authorities who are authorized by law to collect information for the purpose of :

  • Maintaining vital records, such as births and deaths
  • Reporting child abuse or neglect
  • Preventing or controlling disease, injury, or disability
  • Notifying a person regarding potential exposure to a communicable disease
  • Notifying a person regarding a potential risk for spreading or contracting a disease or condition
  • Reporting reactions to drugs or problems with products or devices
  • Notifying individuals if a product or device they may be using has been recalled
  • Notifying appropriate government agency(ies) and authority(ies) regarding the potential abuse or neglect of an adult patient (including domestic violence); however, we will only disclose this information if the patient agrees or we are required or authorized by law to disclose this information
  • Notifying your employer under limited circumstances related primarily to workplace injury or illness or medical surveillance.

2. Health Oversight Activities. Our organization may disclose your identifiable health information to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure, and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws, and the health care system in general.

3. Lawsuits and Similar Proceedings. Our organization may use and disclose your identifiable health information in response to a court or administrative order if you are involved in a lawsuit or similar proceeding. We also may disclose your identifiable health information in response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested.

4. Law Enforcement. We may release identifiable health information if asked to do so by a law enforcement official:

  • Regarding a crime victim in certain situations, if we are unable to obtain the person’s agreement
  • Concerning a death we believe might have resulted from criminal conduct
  • Regarding criminal conduct at our offices
  • In response to a warrant, summons, court order, subpoena, or similar legal process
  • To identify/locate a suspect, material witness, fugitive, or missing person
  • In an emergency, to report a crime (including the location or victim(s) of the crime, or the description, identity or location of the perpetrator)

5. Serious Threats to Health or Safety. Our organization may use and disclose your identifiable health information when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat.

6. Military. Our organization may disclose your identifiable health information if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate military command authorities.

7. National Security. Our organization may disclose your identifiable health information to federal officials for intelligence and national security activities authorized by law. We also may disclose your identifiable health information to federal officials in order to protect the President, other officials or foreign heads of state, or to conduct investigations.

8. Inmates. Our organization may disclose your identifiable health information to correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you; (b) for the safety and security of the institution; and/or (c) to protect your health and safety or the health and safety of other individuals.

9. Workers’ Compensation. Our organization may release your identifiable health information for workers’ compensation and similar programs

E. YOUR RIGHTS REGARDING YOUR IDENTIFIABLE HEALTH INFORMATION

You have the following rights regarding the identifiable health information that we maintain about you:

  1. Confidential Communications. You have the right to request that our organization communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. In order to request a type of confidential communication, you must make a written request to Kinex Medical Company, LLC, 1801 Airport Road, Suite D, Waukesha, WI 53188 ~ 800-845-6364 specifying the requested method of contact or the location where you wish to be contacted. Our organization will accommodate reasonable requests. You do not need to give a reason for your request.
  2. Requesting Restrictions. You have the right to request a restriction in our use or disclosure of your identifiable health information for the treatment, payment, or health care operations. Additionally, you have the right to request that we limit our disclosure of your identifiable health information to individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies, or when the information is necessary to treat you. In order to request a restriction in our use of disclosure of your identifiable health information, you must make your request in writing to Kinex Medical Company, LLC, 1801 Airport Road, Suite D, Waukesha, WI 53188 ~ 800-845-6364. Your request must describe in a clear and concise fashion: (a) the information you wish restricted; (b) whether you are requesting to limit our practice’s use, disclosure, or both; and (c) to whom you want the limits to apply.
  3. Inspection and Copies. You have the right to inspect and obtain a copy of the identifiable health information that may be used to make decisions about you, including patient medical records and billing records, but not including psychotherapy notes. You must submit your request in writing to Kinex Medical Company, LLC, 1801 Airport Road, Suite D, Waukesha, WI 53188 ~ 800-845-6364 in order to inspect and/or obtain a copy of your identifiable health information. Our organization may charge a fee for the costs of copying, mailing, labor, and supplies associated with your request. Our practice may deny your request to inspect and/or copy in certain limited circumstances; however, you may request a review of our denial. Reviews will be conducted by another licensed health care professional chosen by us.
  4. Amendment. You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for our organization. To request an amendment, your request must be made in writing and submitted to Kinex Medical Company, LLC, 1801 Airport Road, Suite D, Waukesha, WI 53188 ~ 800-845-6364. You must provide us with a reason that supports your request for amendment. Our organization will deny your request if you fail to submit your request (and the reason supporting your request) in writing. Also, we may deny your request if you ask us to amend information that is: (a) accurate and complete; (b) not part of the identifiable health information kept by or for the organization; (c) not part of the identifiable health information which you would be permitted to inspect and copy; or (d) not created by our organization, unless the individual or entity that created the information is not available to amend the information.
  5. Accounting of Disclosures. All of our patients have the right to requests and “accounting of disclosures.” An “accounting of disclosures” is a list of certain disclosures our organization has made of your identifiable health information. In order to obtain an accounting of disclosures, you must submit your request in writing to Kinex Medical Company, LLC, 1801 Airport Road, Suite D, Waukesha, WI 53188 ~ 800-845-6364. All requests for an “accounting of disclosures” must state a time period which may not be longer than six years and may not include dates before April 14, 2003. The first list you request within a 12-month period is free of charge, but our practice may charge you for additional lists within the same 12-month period. Our organization will notify you of the costs involved with additional requests, and you may withdraw your request before you incur any costs.
  6. Right to a Paper Copy of This Notice. You are entitled to receive a paper copy of our notice of privacy practices. You may ask us to give you a copy of this notice at any time. To obtain a paper copy of this notice, contact Kinex Medical Company, LLC, 1801 Airport Road, Suite D, Waukesha, WI 53188 ~ 800-845-6364.
  7. Right to File a Complaint . If you believe your privacy rights have been violated, you may file a complaint with our organization or with the Secretary of the Department of Health and Human Services. To file a complaint with our organization, Kinex Medical Company, LLC, please call 800-845-6364 or submit complaints to; Kinex Medical Company, LLC, 1801 Airport Rd. Suite D, Waukesha, WI 53188 or contact CHAP. You will not be penalized for filing a complaint.
  8. Right to Provide an Authorization for Other Uses and Disclosures. Our organization will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your identifiable health information may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your identifiable health.
  9. Marketing. Kinex does not sell or give out any patient information relating to marketing.
  10. Fund Raising. Kinex does not participate in any fundraising activities for which any patient information will be distributed.
  11. Breach Notification. Should a breach of identifiable health information occur, Kinex’ Compliance Officer will notify all individuals within a timely manner according to the Office of Civil Rights. Written notification and/or phone communication will be used depending on nature of the breach.

The purpose of the consent form is to inform you, the patient, how your personal health information is used and/or disclosed by this provider or organization. We want you to be fully aware of what we do with your information so that you can provide us with your consent in order for us to treat your health care needs, receive payment for services rendered, and allow administrative and other types of health care operations to happen, which are part of normal business activities of the provider or organization. Your consent I understand that as part of my health care, this organization originates and maintains health records describing my health history, symptoms, test results, diagnoses, treatment, and plans for future care or treatment. I understand that this information serves as:

  • A basis for planning my care and treatment.
  • A means of communication among my diagnosis/es and other health information to my bill(s).
  • A source of information for applying my diagnosis/es and other health information to my bill(s).
  • A means by which my health plan or health insurance company can verify that services billed were actually provided.
  • A tool for routine health care operations in this organization, such as ensuring that we have quality processes and programs in place and making sure that the professionals who provide your care and competent to do so.

I understand that:

  • I have been provided with a Notice of Information Practices that provides specific examples and descriptions of how my personal health information is used and discloses by Kinex Medical Company, LLC;
  • I have the right to review the Notice of Information Practices prior to signing this consent;
  • Kinex Medical Company, LLC can change its Notice of Information Practices but notify me of those changes before they are put into practice and will mail me a copy of the new Notice to the address that I have provided;
  • I have the right to request restrictions as to how my health information may be used or disclosed to carry out treatment, payment or health care operations and that Kinex Medical Company, LLC is not required to agree to those restrictions;
  • Any restrictions to which Kinex Medical Company, LLC agrees to will be respected.
  • I may revoke this consent in writing at any time. Further, I am aware that Kinex Medical Company, LLC can proceed with uses and disclosures that pertain to treatment, payment, or healthcare issues that took place before the consent was revoked.

To request a restriction on the use and disclose of your personal health information related to your treatment, payment for service, or for the health care operations of Kinex Medical Company, LLC please do so after reading the Notification of Information Practices. Please refer to section E, number 2 in “Notice of Privacy Practices” regarding requesting restrictions.

Capped Rental Items:

  • Medicare will pay a monthly rental fee for a period not to exceed 13 months, after which ownership of the equipment is transferred to the Medicare beneficiary.
  • After ownership of the equipment is transferred to the Medicare beneficiary, it is the beneficiary’s responsibility to arrange for any required equipment service or repair.
  • Examples of this type of equipment include: hospital beds, wheelchairs, alternating pressure pads, air-fluidized beds, nebulizers, suction pumps, continuous airway pressure (CPAP) devices, patient lifts, and trapeze bars.

Inexpensive or Routinely Purchased Items:

  • Equipment in this category can be purchased or rented; however, the total amount paid for monthly rentals cannot exceed the fee schedule purchase amount.
  • Examples of this type of equipment include: canes, walkers, crutches, commode chairs, low pressure, and positioning equalization pads, home blood glucose monitors, seat lift mechanisms, pneumatic compressors (lymphedema pumps), bedside rails, and traction equipment.

Additional Contact Information

Kinex Medical Company, LLC
1801 Airport Rd. Suite D Waukesha, WI 53188
Phone (800) 845-6364
Fax (888) 845-3342
Monday-Friday, 8am-5pm central

 

** Your Local Kinex Distributor is available 24 hours a day, 7 days a week at (800) 845-6364 for questions regarding: Equipment Support, Service, Treatment protocol prescribed by your doctor, Completion/return of equipment, and any other questions.
In the event of a medical emergency, call 9-1-1. **

CHAP (Community Health Accreditation Program)

W1275 K Street NW
Suite 800
Washington, DC 20005
Phone (202) 862-3413
Fax (202) 862-3419
Monday-Friday, 8am-6pm eastern

Centers for Medicare & Medicaid Services

7500 Security Boulevard
Baltimore, MD 21244
Phone (800) 633-4227
Available 24 hours a day, 7 days a week

Additional Community Resources:

  • American Red Cross - (800)733-2767
  • Meal on Wheels Association of America - (703)548-5558
  • Arthritis Foundation - (800)283-7800